Clinical Documentation will go-live at RJH in two steps, starting Monday, September 20


Medical, Clinical and IHealth staff at Royal Jubilee Hospital (RJH) and Victoria General Hospital (VGH) are preparing for the full activation of electronic clinical documentation at both sites.

Hospitals continue to experience staffing pressures and difficulty in reaching 100% completion of the required training, a key component of overall go-live readiness and ability to use the new system correctly and to its full potential.

What do I need to know?

Given the current context, we are adjusting the go-live plan for activating electronic clinical documentation at RJH into two steps instead of one. This decision is a direct result of listening to staff and managers over the past days and weeks, analyzing readiness survey results and feedback in recent Town Hall meetings.


The following areas will go live with clinical documentation on Monday, September 20:

  • Emergency Department
  • Psychiatric Emergency Services (PES)
  • Post Anaesthesia Care Unit (PACU)
  • Surgical Day Care
  • Operating Room (procedure control only)


All Medical Staff working at RJH will go-live on Monday, September 20, as scheduled.


Further communication about the go-live date for remaining areas of RJH, and any timing changes for VGH, will come on Monday, September 20.

What does this mean for VGH go-live?

Details of any changes for go-live timing for Medical and Clinical Staff at VGH will be communicated on Monday, September 20.

What do I need to do?


Any Medical or Clinical Staff member who has not completed the electronic clinical documentation training is required to do so immediately.

All staff, i.e., 100%, are to be trained by the time they work their first shift after go-live.

If you are having trouble with the Learning Management System (LMS), whether it is completing the modules or producing a completion certificate, please contact:

Any Medical Staff member needing support to complete training, practice their use of the system or sharpen clinical documentation skills should contact Provider Education and Experience (ProEx).

Thank you for your exceptional work

We gratefully acknowledge the hard work, dedication and professionalism of staff to prepare for this change. It is truly impressive.

Our priorities right now are to enable 100% completion of end-user training and ensure a safe go-forward plan for electronic clinical documentation go-live.

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