IHealth – Scheduled Cerner Outage

Scheduled Cerner Outage
From the Evening of Friday May 10th, 2024

To the Morning of Saturday May 11th, 2024

Up to 7 Hours Duration

All Island HealthLaboratory Only Department Order Entry (DOE)
What is Happening?

There will be enhancements to laboratory orders and workflows.

As a result, the Department Order Entry (DOE) functionality will not be available during this time.

Lab results will not be visible in PowerChart and FirstNet during the downtime. They will be reported out on paper.

Actions to Take: Laboratory Staff


Users will be notified via email when DOE access is restored.

The Central Support call centre will be open to support you during the transition and stabilization period.

In addition to a service downtime, there are some important actions to take in advance of this upgrade, please see below for details.


Actions to Take: Medical and Clinical Staff

  • ONLY priority collections will be collected and tested during the downtime.  Send the lab a paper requisition. Lab will process these using downtime procedures.
  • Place all routine orders on the downtime paper clinical order sets. Ensure these are sent to the lab (fax or tube).
  • Lab will enter the orders once Department Order Entry (DOE) functionality is restored.
  • Note: Medical Imaging and Pharmacy DOE will not be impacted. Medical Imaging results will be available in PowerChart.
  • Note: Clinical documentation will not be impacted. Continue to document electronically via normal electronic processes.
  • This change will not cause a Cerner Millennium outage, however it is recommended to check the location and availability of your Cerner 724 Downtime Viewer devices in the days leading up to this event as per standard process, as well as on the day of this change.
  • Please ensure that you are familiar with the standard downtime procedures listed below, and refer to the Downtime Resources Website for more details.
  • Service area leaders – Please review staffing levels to determine if additional staffing is required during the planned outage.
Why is this Happening?

This planned downtime is necessary to update the laboratory system and implement optimizations to ordering processes.

When you need Help

For immediate questions and concerns, contact your manager/leader or medical lead.

The Central Support Call Centre will be open during the May 10th activities to support the transition and stabilization period.

Details on how to contact Central Support and their hours of service will be posted prior to the downtime.

The BC Health Service Desk and Clinical Service Desk are attended 24 Hours X 7 Days

On-site: 18777 | Local: 250.370.8777 | Toll-free: 1.877.563.3152

For self-service options, please access the Island Health IM/IT Self-Service Portal (SSP) at: https://healthbc.service-now.com/sp_viha

Lookup Current IM/IT Service Impacts and Problems

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